 Customer Service Representative
Job Title: Online Customer Service
Reports to: Supervisor
Salary Grade/Band: 55000-65000
SUMMARY
Answer email inquiries to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through online interaction.
PRIMARY RESPONSIBILITIES
Answer email inquiries and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Explain products and services.
Transfer customer inquiries to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
Generate customer thank you letters.
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.
WORKING CONDITIONS
Working conditions are normal for an online office environment.
There are multiple positions open at this time.
SEE THE "PLACE AD" PAGE TO APPLY
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